Republished from Rethink Retail

A superior in-store shopping experience involves great customer service from a sales team with excellent product knowledge who make appropriate recommendations and know what would be perfect for you. Behind the scenes, there are teams creating training programs, building, and monitoring KPIs, and setting clienteling and operational programs and standards. In e-commerce, tech tools, suchContinue reading “Republished from Rethink Retail”

Alternative Digital Commerce

Today, shoppers are seeking non-traditional shopping channels. Digital retail can take shape in different forms. This is to emphasize that digital retail does not solely mean a website.  In fact, many shoppers plan to shop digitally without engaging in a website at all. According to a report by Brightpearl via Retail Dive 68% of Gen ZContinue reading “Alternative Digital Commerce”

Brands and the Resale Economy, It’s Time.

Resale is huge. It has a major impact on keeping clothing out of landfills, drives new/younger clients and is big business. However, this isn’t a story about resale. It is about brands being excluded from resale revenue and, because of technology solutions , that’s over. Four of the four major resellers have listed publicly orContinue reading “Brands and the Resale Economy, It’s Time.”

Journey WHAT-ing?

Journey HIJACK-ing You are probably like me and know nothing about Journey Hijacking and yet it’s a big deal directly affecting conversion. I Got You Retailers….read on.  Everyone else…read on as well because I need the clicks. Here is what I learned about Journey Hijacking: It’s Malware and is referred to as Malvertising because whoContinue reading “Journey WHAT-ing?”

Local Giants

With small businesses on Facebook potentially hamstrung by the software changes related to the Apple IOS update, and its effect on Facebook users, is there another option for small businesses to connect locally? Nextdoor is a hyperlocal social networking service for neighborhoods with extensive support for small business…. think water cooler meets town square meetsContinue reading “Local Giants”

Got (15) Minutes?

Under one-hour, and even 15 minute delivery, is the bold promise of these ambitious tech companies. Vacant real estate has created opportunity for the creation of micro fulfillment centers. Using residential density and data, the product is located and delivered using hyper-local nano-fulfillment locations. “What’s not instantaneous is just irrelevant.” – Asaf Hachnom, Co-founder andContinue reading “Got (15) Minutes?”

Personalization 2.0

We’ve all been there – routed to ill-fitting search matches like a string of bad Tinder dates because AI thinks they “know” us based on our digital footprint. Don’t believe me? Dave Wesley, President of,  Dave Wesley ~ President, of, states:….AI is mostly useless unless there is data to process. Pain Point: ForContinue reading “Personalization 2.0”